Alan Matthews

Maintained, enhanced, and expanded Superadmin. This system provides a custom employee facing admin console with a variety of features that allows CallRail employees to administer accounts, perform CRUD actions, and gain analytical insight over 100,000 companies that use CallRail.

Organizational Responsibilities:

• Collaborate with developers, QA, and product owners to prioritize needs and produce high quality software features.

Selected Accomplishments:

• Added feature to classify customer accounts based on unique properties to improve accuracy of business analytics.
• Helped implement major UI redesign for employee facing portion of the CallRail app.
• Refactored internal company UI kit to include new features and CSS classes.
• Built out features that streamlines the internal phone number porting process.
• Refactored CSV import process by improving error handling and adding a UI to surface the errors.

Technologies used: Ruby on Rails, Angular, Postgres, RSpec, Jasmine, REST APIs, Git, Target Process.

Maintained, enhanced, and expanded Superadmin. This system provides a custom employee facing admin console with a variety of features that allows CallRail employees to administer accounts, perform CRUD actions, and gain analytical insight over 100,000 companies that use CallRail.

Organizational Responsibilities:

• Collaborate with developers, QA, and product owners to prioritize needs and produce high quality software features.

Selected Accomplishments:

• Implemented single sign on via Zendesk user authentication for CallRail customers to submit support tickets.
• Refactored CSV import process to bulk create tracking numbers.
• Added CSV import process to bulk create CallRail users.
• Integrated Docusign into CallRail so users can sign documents in app and by email.
• Added webhook endpoint to approve or deny porting phone numbers out of CallRail.

Technologies used: Ruby on Rails, Angular, Postgres, RSpec, Jasmine, REST APIs, Git, Target Process.

Maintained, enhanced, and expanded Superadmin. This system provides a custom employee facing admin console with a variety of features that allows CallRail employees to administer accounts, perform CRUD actions, and gain analytical insight over 100,000 companies that use CallRail.

Organizational Responsibilities:

• Collaborate with developers, QA, and product owners to prioritize needs and produce high quality software features.

Selected Accomplishments:

• Helped build internal business intelligence platform utilizing AWS Redshift.
• Converted an internal Ruby application into a Ruby gem.
• Added API endpoints to the CallRail API.
• Improved API endpoints to support various client requested features.
• Wrote API documentation for CallRail customers and employees.

Technologies used: Ruby on Rails, Angular, Postgres, RSpec, Jasmine, REST APIs, Git, Target Process.

Provided advanced technical support for the main CallRail application and public API.

Organizational Responsibilities:

• Acted as a technical liaison between the development, support, and sales teams.

Selected Accomplishments:

• Helped customers utilize the CallRail API for their business platform.
• Provided support on implementing webhooks to send data to third party platforms.
• Helped customers utilize CallRail by resolving technical issues quickly.
• Helped triage and escalate possible software bugs to product development team.

Technologies used: Ruby on Rails, Postgres, RSpec, Git, Zendesk, Target Process.

Fittery provides an easy solution to finding perfectly-fitting clothes online. Using a proprietary algorithm, the application provided customers with a list of clothing brands that offer clothes to fit their unique measurements.

Organizational Responsibilities:

• Collaborated with other developers and co-founders to help produce high quality software features.

Selected Accomplishments:

• Practiced test driven development using RSpec.
• Developed feature for dynamically generating SEO meta tags.
• Developed feature for dynamically generating header descriptions.
• Developed integrated blog platform for Fittery website using RefineryCMS.

Technologies used: Ruby on Rails, Postgres, RSpec, Git.

The Iron Yard was a software coding boot camp that offered 12 week intensive training courses for students looking for career changes into software development.